User Agreement

Version of 13 September 2026 · In case of discrepancies between translations, the Armenian version prevails.

1. General Provisions

1.1. The website tuk-tuk.am (the “Website”) is owned by [company name — to be specified after registration] (the “Operator”). The Operator’s details are provided on the “Company Details and Contacts” page.

1.2. This User Agreement (the “Agreement”) is a contract between the Operator and every person who uses the Website (the “User”). The contract is concluded in electronic form (Article 450 of the Civil Code of the Republic of Armenia).

1.3. The User accepts the Agreement by indicating their consent when signing in to the Website. Listings and articles may be viewed without signing in; in that case, Sections 7, 8 and 12 of the Agreement apply.

1.4. The Listing Rules and the Privacy Policy form an integral part of the Agreement. Paid services are governed by the Public Offer.

1.5. The Agreement is published in Armenian, Russian and English. In the event of any discrepancy between the texts, the Armenian version shall prevail.

1.6. The Operator may amend the Agreement by publishing a new version on the Website. Users are notified of material changes on the Website in advance. If a User does not agree with the new version, they may delete their account.

2. Who May Use the Website

2.1. Only persons aged 18 or over may post listings, send messages and pay for services.

2.2. A representative of an agency, developer or other organisation acts on its behalf and confirms that they are duly authorised to do so.

3. Account

3.1. Users sign in to the Website with their phone number, confirmed by a code sent by SMS. The User is responsible for any actions performed from their number and shall not disclose the code to third parties.

3.2. The User may delete their account at any time in their personal dashboard. Deleting the account also deletes the User’s listings, profile, favourites, saved searches and uploaded documents. Retention periods for backup copies are set out in the Privacy Policy.

4. Listings

4.1. Private individuals post listings free of charge. Agencies and developers post listings at the rates set out on the “Rates and Prices” page.

4.2. By posting a listing, the User confirms that the property exists, that the information about it is accurate, and that the User has the right to offer the property, either as its owner or on the owner’s instructions.

4.3. The following is prohibited: publishing knowingly false information or prices, other people’s properties without their instructions, or duplicate listings; placing contact details, links or messenger details in the text or photos in order to bypass the Website; discriminatory conditions; offers related to fraud or any violation of the law.

4.4. Detailed requirements for listings, photos and descriptions are set out in the Listing Rules.

5. Review and Moderation

5.1. The Operator reviews listings both automatically and manually and may reject, remove or return a listing for revision if it violates the Agreement, the Rules or the law.

5.2. The “Verified by the Cadastre” badge means that the User has attached an extract from the Cadastre and that, at the time of the review, the information in it matched the listing. The badge is not a guarantee given by the Operator and does not replace an inspection of the property before a transaction.

6. Role of the Website

6.1. The Website is a listings platform (an electronic commerce platform). The Operator is not a party to transactions between Users, does not participate in settlements under them and is not liable for the performance of such transactions.

6.2. The Operator is not obliged to verify the lawfulness of all User materials in advance, but takes action if it knows or should know that a material is manifestly unlawful or inaccurate (Article 780.1 of the Civil Code of the Republic of Armenia).

7. User Materials

7.1. The User confirms that the photos, texts and other materials they post were created by them or that they have the right to post them, and that their publication does not infringe the rights of third parties.

7.2. By posting materials, the User grants the Operator a non-exclusive licence to use them. The consideration for the licence is the opportunity to use the Website free of charge or under a paid plan. The licence terms are as follows:

territory: worldwide;
term: the entire period during which the material is posted on the Website and one year after its removal (for backup copies and the resolution of disputes);
methods of use: reproduction and display on the Website and in its applications; resizing, cropping and compression of photos; adding the Website’s watermark; display in the Website’s selections and newsletters and on its social media accounts in order to promote the listing;
the right to transfer materials to the Website’s contractors (hosting, image delivery) solely for the operation of the Website.

7.3. The User may remove a listing or delete their account at any time, after which the materials will no longer be displayed on the Website.

8. Website Materials

8.1. Articles in the “My Home” magazine, illustrations, design, software code, selections and the Website’s listings database are protected by the Law of the Republic of Armenia on Copyright and Related Rights. The rights belong to the Operator unless otherwise indicated.

8.2. Copying and publishing Website materials without written permission is prohibited. Quoting excerpts is permitted, provided that the source is cited and a link to the Website is given (Article 22 of the Law on Copyright and Related Rights).

8.3. Automated collection of data from the Website (scraping, bulk downloading) is prohibited unless the Operator has given its written consent.

9. Complaints and Infringement of Rights

9.1. Any listing can be reported using the “Report” button. The Operator generally reviews complaints within one working day.

9.2. A rights holder whose photos or texts have been posted without permission should write to [e-mail for complaints], specifying the material concerned, where it is posted and what evidence supports their rights. Materials that manifestly infringe rights are removed.

10. Messages

10.1. Messaging on the Website is intended for discussing listings. Spam, advertising of unrelated services, insults and attempted fraud are prohibited.

10.2. The Operator may access correspondence only when reviewing a complaint or where fraud is suspected.

11. Violations and Blocking

11.1. If the User violates the Agreement, the Operator may warn the User, remove their listings, restrict features or block the account. The decision may be appealed by writing to [support e-mail].

12. Liability

12.1. The Website is provided “as is”. The Operator strives to ensure uninterrupted operation, but is not liable for temporary interruptions caused by maintenance, network failures or circumstances beyond its control.

12.2. Nothing in the Agreement limits the rights granted by law to a User who is a consumer.

13. Disputes

13.1. Disputes shall be resolved through negotiation. A claim may be sent to [e-mail for claims]; the Operator will respond within 10 working days.

13.2. A User who is a consumer is also entitled to apply to the authorised state body for consumer rights protection. If a dispute is not resolved, it shall be heard by a court of the Republic of Armenia in accordance with the legislation of the Republic of Armenia.

14. Contacts

The Operator’s details and contact information are available on the “Company Details and Contacts” page.